Frequently Asked Questions
Why choose First Place Trophy?
We have always been committed to excellence in the quality of our products and we will do everything in our power to make your experience with us as easy as possible. Let us prove to you that our prices and service are second to none.
Is your website secure for online orders?
We encrypt all personal data in our database and use Paypal for all transactions and credit card information. Paypal using the latest security features in order to protect your financial information. We will never share any of your personal information with any person or company.
I want my logo engraved, in what format should I send it you?
We prefer vector images (ai, cmx, eps, hpgl, etc.). If you don't have vector format, we can use almost any large and clear bitmap image (bmp, jpg, gif, etc.). If you only have your logo in one format then send us the format you have and we will convert it into the best format for engraving at no extra charge. Will we keep all artwork on file for future orders.
What shipping methods do you use?
We currently only offer UPS ground shipping or local pickup.
How will know the status of my order?
You can log into your account and check your order status. You will also receive a conformation email when you place an order as well as an email with a UPS tracking number as soon as your order is shipped.
How long does it take for my order to arrive?
We complete most orders and ship within 2 business days. Please allow an extra 1-3 days (depending on where you live) for delivery.
What are your shipping cost?
The cost of shipping is based on the dollar amount of your order. A map of shipping cost and times can be found here.
What is your return policy?
We don't offer returns on any personalized items. However, if we make a mistake in the engraving we will return or exchange the item within 14 days of you receiving it.